FAQs

We do not make a profit on our postage and try to keep it as low as possible. Our standard delivery fee is £3.49 and is available for orders up to 2kg in weight. These orders are sent with Royal Mail Tracked 48, which Royal Mail aims to deliver within 2-3 working days. You will receive tracking information via email and updates by email as well as text. You will be able to track your order using the Royal Mail App. If your order is over 2kg or you choose the Express delivery option, your order will be sent with a courier on a 1-2 day service. All orders over £45 will receive Free standard delivery.

We accept payment via PayPal as well as all major debit and credit cards, which are processed securely using our payment processor Stripe. We also accept Clearpay and Klarna, you will be able to pay in 30 days or spread your payments over 3 installements.

You can view the full ingredients for all our Pick and Mix sweets on our ingredients page here https://sweetsdirect.co.uk/pick-and-mix-ingredients/

We would recommend consuming them within 4 weeks to ensure the best taste; however, if they are stored in a cool and dry place, they can last up to 6 months. All our Pick and Mix pouches will arrive in a heat-sealed bag and are resealable with a zip lock.

While we make every effort to remove sweets that go out of stock as soon as possible, occasionally they may become unavailable before we prepare your order. If this occurs, we will double up on one of your previous selections. If two or more of your selections are out of stock, we will contact you before processing your order. You can either receive more of your other selections or choose alternative sweets

At the moment we only ship within the United Kingdom and Northern Ireland.

We aim to process all orders within 1-2 days. In most cases, we dispatch most orders made before 12pm Mon-Fri the same day. It may take a little longer to process orders during the busier periods of the year. Orders dispatched using our standard service are usually received within 2-3 working days, and with our Express service, it takes 1-2 working days. These times are dependent on the carrier, and occasionally it may take a little longer to receive your order.

We are not able to accept returns on any of our custom-made pick and mix products or personalized items. For all other products, you have 14 days from the receipt of your order to initiate a return. All products must remain sealed and unopened to be eligible for return. You are responsible for the return postage costs. Please contact us with your name and order number so we can authorize the return.

If any part of your order is received damaged, please contact us immediately at with a supporting photo so we can assist you further. Customer satisfaction is our top priority. If any part of your order is received damaged, we will either replace or refund the damaged items.